Sugarinks believes in 100% customer satisfaction. We try our best and go beyond our customer service level to meet your requirements. Our hassle-free return policy is part of our commitment to taking care of you every step of the way. All of our products are tested and inspected before we ship out to our customers. If you’re unsatisfied for any reason, you can return your item(s) with below terms and conditions.
RETURNING DAMAGED EDIBLE GOODS
Upon receiving your parcel or later if you find out the products are damaged, cracked or leaking you are requested to return /refund within 15 days of purchase. Before you return anything back to us you should call our (800 number) or fill returns form to get Return Merchandise Authorization (RMA number). Also, we may try offering you some tips which may solve your problem if not we will offer you a free replacement at our shipping cost. Though we do quality check before they are shipped out but they may face some damage while shipping and handling goods to you. As Edible papers are very delicate and they are affected with temperature conditions as well. We recommend you to add COOL and HEAT bags according to the temperature conditions in your area. In extremely hot weather you should select COOL and in extremely COLD weather, you should pick HEAT bags for your frosting and chocolate papers.
You are covered under 6 months of replacement warranty for any product which may have stopped working during that interval of time with no additional cost and shipping charges.
If you are missing any item from your order please inform us within 30 days. We will ship out your missing item(s) on same requested busines ss day
You are free to exchange your unopened goods without any ree-stocking fees under 90 days of purchase date. In case of incorrect products shi ipped to you from our warehouse. We will pay for the shipping charges for returning and replacing with correct items. Shipping charges may apply to re-ship the parcel if it was ordered incorrectly by the user
Refund would be offered under 15 days of purchase on unused or unopened goods returned to us with 15% ree-stocking fees and shipping charges s are non-refundable.
RETURNING UNUSED EDIBLE GOODS
We apologize we do not accept returns for opened used printer, edible cartridges, edible ink and edible sheets without any defect. According to FDA they are edible and once opened we cannot resell them again. If you think you no longer needed any product which is unopened and never used you can return them for exchange, store credit, and refund but they should be packed in the original box in which they came.
There are 3 options for returning Unused Edible goods mentioned below :
If you have any question about our Return policy you can email us at info@Sugarinks.com
